Contact Us

Click here for further assistance.

FREQUENTLY ASKED QUESTIONS

 

Products

What will i find once I am age verified and log on to your website?

I’m having a hard time finding Natural American Spirit. Can you help me?

Can I order Natural American Spirit direct from your company? Can I order online?

 

LOGIN AND PASSWORD

Why do I need an Email Address and a Password to log on to your website?

What is a username?

What do I do if I don’t remember my Username?

What do I do if I don't remember my Password?

What do I do if I don't remember my challenge question?

 

OFFERS AND PROMOTIONS

How can I find more information about current offers and promotions?

How do you claim offers without a smartphone or similar device?

 

AGE VERIFICATION

I am an adult smoker aged 21 or over. Why couldn't I be age verified?

Why do I need to provide the last four digits of my social security number to be age verified?

 

PRIVACY

Does Santa Fe Natural Tobacco Company give or sell my name or other personal information to other companies?

What are cookies?

 

TROUBLESHOOTING

How do I enable cookies on my browser?

What are the site requirements to view this site?

Can I access site from smartphone/tablet?

 

Need Further Assistance?

Have Questions? Give our Consumer Relations team a call at 1-800-332-5595

  • Monday through Friday, from 8:00 AM to 10:00 PM Eastern Time
  • Saturday, from 10:00 AM to 8:00 PM Eastern Time
  • Sunday - Closed